Solution Architect

Descripción Del Trabajo

Key Responsibilities
Solution Design & Architecture: Translate customer business needs into scalable, secure and commercially viable AI Solutions
Generative AI & AI Agents: Design solutions using LLMs, RAG, AI agents, prompt engineering and governance frameworks
Voice AI & Contact Center: Architect AI
– enabled voice solutions integrating with CCaaS, telephony, IVR, STT/TTS, dialers, CRM and human escalation.

Enterprise Integrations: Define and document integrations with CRM, core systems, ERP, payment platforms, data pipelines and APIs.

Pre
– Sales & Customer Advisory: Lead solution discussions, create proposals and work closely with sales and delivery teams.

Regional & Global Impact: Support strategic opportunities and customers across North America and Latin America.

What were looking for
Bachelors degree in Computer Science, Information Systems, Engineering or a related field.

Strong technical architecture skills and solutioning mindset.

Prior BPO / contact center experience is an advantage.

Relevant experience in solution architecture, pre
– sales or consulting.

The ideal Candidate
Deep understanding of AI, LLMs, voice AI, contact center technologies and cloud platforms.

Excellent communication, presentation and consulting skills.

Customer
– focused, analytical and collaborative.

Comfortable working in a fast
– paced, multinational and cross
– cultural environment.